Public Liaison Officer

Location: Folkestone

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We are now recruiting for a Public Liaison Officer to work in our Southern Region on a highways scheme in Folkestone, Kent. This is a full time position Monday to Friday for a minimum of 6 months, with the possibility of extension beyond this. Due to the job role there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable. The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business. Liaison with the client team will also form part of the role.

Key Responsibilities

Dealing with Project Stakeholders in accordance with the Stakeholder Management Plan
Interface with the general public, local residents and businesses
Developing and operating a customer complaints process in a timely manner
Working with the construction project team including participating in team meetings
Communication with our client and the client’s PR team and compilation of monthly reports
Organisation of regular public exhibitions and the production of regular newsletters and press releases
Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
Liaison with local schools and organisations including arranging presentations and events
Preparing for and assisting in the hosting of Considerate Constructors scheme audits
Development of social value initiatives

Equal Opportunities

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We also place high importance on our inclusive recruitment policy and will do our very best to support those applicants who may need adjustments in order to take part in the recruitment process.

Please do let us know if you require any additional assistance on 01473 238300.

Skills Required

We are seeking an individual with excellent public facing skills, a confident communicator, who is highly organised with creativity and imagination.
The ideal candidate will be able to cope well under pressure, be good at multitasking and have excellent time management skills. Must have previous stakeholder and public management experience. Must
Must also be proficient in the use of Word, Excel, Outlook and PowerPoint.
Some previous experience in the construction industry would also be desirable. Knowledge of the local area in Folkestone would also be advantageous.
Candidates must be eligible to work in the UK.

Benefits Package

Life assurance cover (4x annual salary)
The Great Escape - leaving work early every Friday!
Company pension scheme (we match up to 8%)
25 days holiday plus bank holidays (with an option of buying more holiday)
Extensive training programmes
Cycle-to-work scheme
Employee Benefits Platform & Employee Assistance Programme
Company social calendar including regular fun days and a broad range of charity events
A supportive business that genuinely wants to help you progress in your career
The Great Escape - leaving work early every Friday!

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Please send us your CV and a covering letter
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Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within two weeks please note that on this occasion your application has not been successful.

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  • 01473 238300
  • enquiries@jackson-civils.co.uk
  • 30 White House Road, Ipswich IP1 5LT